Pet urine on a sofa: what to ask a cleaning company before you book

What to do

• Tell the company when it happened, how often the pet marks the same spot and whether the cushion covers come off. A quote written without those facts is a guess.
• Ask whether the treatment is enzymatic and whether it is followed by water extraction. Enzymes break down the uric acid crystals that smell; extraction pulls the loosened residue out of the padding.
• Compare quotes by what they include, not only by the figure: treatment of the filling, drying time announced, and what happens if the odour returns within a few days.

What to avoid

• Avoid steam or hot-water passes before an enzymatic product has worked. Heat sets both the stain and the odour into the fibres, and a later visit has less to work with.
• Avoid ammonia-based products while you wait for the visit. To a pet, ammonia smells like urine, which invites a second marking on the same spot.
• Avoid choosing a company only because it promises the odour will never come back. A serious technician explains that deep soaking into foam has limits and says so before quoting.

When to call a professional

If the urine reached the cushion filling or a foam base, or if the smell returns once the fabric has dried after a home treatment, a company equipped for deep extraction is the realistic next step. Send photos through the quote form and the verified company covering your municipality confirms the method and the price before the visit.

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